FAQ

What is the check-in schedule?

From 14:00h to 20:00h.

 

Until what time can I check-out?

Check-out can be done until 11:30h.

 

Is it possible to check-in or check-out beyond the established schedules?

Yes. As long as the guest informs timely about the predicted arrival or departure hour and if there is availability.

 

What document do I need to present on check-in?

Identification card and/or passport.

 

Is breakfast included in the price of stay?

Yes. The price of the stay includes this service.

 

What is the breakfast schedule?

It is from 08:30h to 10:00h.

 

Is there room service?

Yes. Daily cleaning and tidiness.

 

Are pets allowed?

For accommodation reasons it is not possible the permanence of pets.

 

Is it possible to smoke in the rooms?

No. Nor in any other area of the house, except the panoramic balcony, the garden and the main entrance courtyard.

 

Is there a parking?

In the immediate surroundings of SerraVale – House & Nature there is public parking available with easy access.

 

Is there wireless internet?

Yes. Free and with good signal.

 

What is the cancelling policy?

You may cancel your reservation free of charge until 5 days before arrival. It will be charged 50% of the total amount if you cancel in less than 5 days before arrival. In case of no attendance you will have to pay the reservation total amount.

 

How can I change or cancel a reservation?

In both situations get in contact with SerraVale – House & Nature.

 

How can I pay my stay?

Payment can be done in cash or by bank transfer.

Serravale - House & Nature

Quinta de Santo António
6260 - 191 Manteigas - Portugal

mail@serravale.pt

Phone: + 351 275 982 825 | + 351 965 611 163

Latitude: 40°23'43.04"N | Longitude: 7°32'17.27"W

RNET Register N.º 6013
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